Page 12 - 2024 - Q2 - Minerva in Focus

MINERVA IN FOCUS Digital innovation in shipping

ChatGPT answers:

What will be the impact

of AI in the maritime

industry?

We asked ChatGPT to write an
article of approximately 500
words on how AI technologies
will change the maritime
industry. Here is what
we got in response, in less
than 3 seconds.

The maritime industry, a vital component of global
trade and economy, is on the brink of a significant
transformation driven by advancements in artificial
intelligence (AI) technologies such as ChatGPT.
These technologies are set to revolutionise various
aspects of maritime operations, from customer
service and logistics to training and regulatory
compliance. By leveraging AI, the maritime in-
dustry can enhance efficiency, improve safety,
and foster innovation.

Revolutionising Customer Service
and Communication
AI technologies like ChatGPT are poised to signifi-
cantly improve customer service within the mar-
itime industry. Traditionally, shipping companies
manage a high volume of inquiries regarding ship-
ment status, delivery times, and logistical issues.
ChatGPT can automate responses to these queries,
providing accurate and timely information. This not
only enhances customer satisfaction by reducing
response times but also allows human staff to focus
on more complex and value-added tasks.
Moreover, AI-driven chatbots can offer 24/7 cus-
tomer support, addressing client concerns across
different time zones without delay. This constant
availability ensures that customers always have
access to the information they need, reducing
operational inefficiencies and improving overall
service quality. For instance, customers can in-
stantly track their shipments, inquire about delays,
and receive real-time updates on their cargo, all
facilitated by AI.

10 ISSUE 28 / Q2 2024